HELP & SUPPORT

Help with
CopeWell.

Find answers about games, sound, and saved notes. For urgent support, find someone to talk to now.

How do I get started?

Open CopeWell for a short, optional first-move introduction. Tap Play Blocks to start the game. Returning players can continue their saved board. For another kind of puzzle, explore all four games. If you want to put a thought into words, choose Work through a thought. In Blocks, tap a piece and then an empty board space, or drag it into place. Fill a row or column to clear it.

Why can’t I hear anything?

In Blocks, check the speaker control near the top of the game. In other activities, use Sound & display at the bottom of the screen to adjust volume or test a sound. If sound is on, tap the game once and check your device volume and audio output. Sound is optional. Some browsers need a tap before they can play audio.

Where did my notes or game go?

Use the same browser and website address where you saved them. Saves do not move between devices, browsers, or earlier preview addresses. Private browsing, clearing site data, or storage restrictions can remove or prevent saves. We do not have a server copy to restore.

Can I use the app offline?

After the app has fully loaded online, a cached copy can open without a connection. Open the same app address in the same browser. Clearing browser data removes that copy, and support or research websites still need internet access.

How do I report a problem?

Email info@addictionhelp.com with the activity, what happened, and your phone or browser. Please leave out medical details and private journal entries. You can also use the feedback page to prepare a note.

Need help from a person now?

CopeWell and its email inbox are not monitored for emergencies. You do not need to finish an activity before reaching out.

Immediate danger

If you or someone else may be harmed now, contact local emergency services. In the US, call 911.

Talk to someone

In the US, call or text 988 to reach the Suicide & Crisis Lifeline. It is available 24/7 for emotional distress, mental health, or substance use concerns.

Visit the 988 Lifeline. Outside the US, find a helpline in your country.

Withdrawal or medical concerns

CopeWell cannot assess or manage withdrawal. Contact a medical professional about withdrawal concerns. Use local emergency services for a medical emergency.

Someone you already know

A friend, family member, clinician, or recovery support person may be a useful next step. You could say: “I’m having a hard moment. Can you talk with me for a few minutes?”

Product & privacy questions

CopeWell is a concept from AddictionHelp.com, published by Senior Health Group LLC. This preview requires no payment. Launch pricing has not been finalized.

CopeWell is published by Senior Health Group LLC. For product or privacy questions, email info@addictionhelp.com.

This inbox is not an emergency service. Please leave out private medical information.